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The OrcaVision Voice Quality Management System is an advanced toolset for end-to-end monitoring and management of the CrystalBlue Voice Service. It provides total visibility into the customer’s call path as their voice traffic crosses multiple IP networks. A graphical network mapping tool is used to visually monitor the health and performance of these networks, with multiple views that display call quality information by provider, by customer or by user. 
OrcaVision allows Whaleback Network Operations Center (NOC) personnel to monitor and analyze call volume, traffic bottlenecks, usage patterns and call histories. The system also performs a periodic health check of every remote PBX system for its availability and operating status. A system fault that might occur on any customer site can be detected within minutes. 
Automatic notification of system problems or service degradation is based on alarms that trigger whenever call quality thresholds are violated. Whaleback personnel immediately investigate and resolve the problem—usually before the customer is aware of or impacted by, the event. When a service degrades, the affected call path is traced to isolate faults and leverage drill-down diagnostics to determine the root cause. OrcaVision features powerful call control functions - dynamic path control - that automatically re-routes calls around network trouble spot areas of degrading call quality, traversing points of congestion to establish more optimal, clearer call paths. This dynamic path control operates as part of OrcaVision, which provides total visibility into the customer’s call path as their voice traffic crosses multiple IP networks. OrcaVision allows Whaleback Network Operations Center (NOC) personnel to analyze call volume, traffic bottlenecks, usage patterns and call histories. The system also performs a periodic health check of every remote PBX system for its availability and operating status. A system fault that might occur on any SMB customer site can be detected within minutes. Automatic notification of system problems or service degradation is based on alarms that trigger whenever call quality thresholds are violated. Whaleback personnel immediately investigate and resolve the problem—usually before the customer is aware of the event. Customers can leverage Whaleback's RAIL technology and send voice traffic over cable, DSL and fiber links and Whaleback will load balance traffic across multiple links and from multiple service providers. OrcaVision is used to monitor service quality, detect faults and re-route traffic around problems until a resolution is found. The combination of RAIL and OrcaVision enables expandable bandwidth with redundancy and failover as well as link optimization of multiple access lines to ensure consistent, high-quality voice calls. OrcaVision allows Whaleback to monitor, manage, and optimize all telephony services (including calls, faxes, conferences, voicemail and call routing) as one integrated service so customers benefit from carrier-grade reliability with the economic and productivity advantages of VoIP. Download the OrcaVision datasheet, and if find out how your business can benefit from OrcaVision by contacting Whaleback Systems.
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