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John Gates, Elevate Communications, (617) 861-3651
Whaleback Managed Business VoIP Service Helps MD Solutions Mobilize and Boost Productivity at Home and on the Road
PORTSMOUTH, N.H., January 27, 2010—Whaleback Systems™ today announced that MD Solutions LLC, a leading provider of professional services for the Advent Software platform and back office services for Axys and Advent Portfolio Exchange (APX), has deployed its managed business VoIP solution to enable employees to work remotely and to take advantage of a host of new features that its old telephone system did not offer.
Based in Ft. Myers, Fla., MD Solutions is using Whaleback’s CrystalBlue Voice managed service with roughly a dozen handsets, four of which are HD voice enabled. Prior to choosing Whaleback, MD Solutions piggybacked off of a legacy PBX phone system that was used throughout the office building. While the system was reliable for voice calls, it offered no additional features. Additionally, service, support and troubleshooting were a challenge.
With CrystalBlue Voice, MD Solutions is able to have voicemail sent to email boxes, retrieve messages from virtually anywhere, use softphones and give employees phones for both the office and their homes with the same functionality. This is done through Whaleback’s Road Warrior functionality that lets employees gain remote access to the company phone network regardless of location or time. The Road Warrior remote worker feature streaminlines communications and boosts productivity by connecting co-workers and customers irrespective of location, network or endpoint device.
The Whaleback system is also “self-supporting,” meaning Whaleback offers end-to-end support and MD Solutions does not have to wait for a service call when there is an issue.
“The component of the deployment that stands out the most was that it was pretty uneventful,” said Steven Mars, Principal with MD Solutions. “We got what we expected and now we have a low-cost, highly reliable business voice system that lets our employees not only access advanced features from their desks, but also when they’re at home or on the road.”
MD Solutions’ voice system was deployed by Entech Computer Services, one of Florida’s leading IT and telecom services companies and a Whaleback Systems Premier Partner.
“The MD Solutions deployment shows how a small business, with about a dozen telephones, can benefit from the robust features and functionality of Whaleback’s managed voice service,” said David Zwicker, Whaleback Systems’ vice president of marketing. “Taking advantage of remote capabilities and using advanced features from home and on the road can give smaller companies access to enterprise-like functionality and helps them present themselves as much larger to the outside world.”
About MD Solutions LLC
MD Solutions LLC is the industry leading provider of professional services for the Advent Software® platform and back office services for Axys® and Advent Portfolio Exchange (APX). Our deep platform knowledge and vast industry experience makes MD Solutions the singular choice for companies that want to optimize ROI on their Advent investment or outsource their back office operations.
About Whaleback Systems
Whaleback Systems is a Managed Voice Provider and the pioneering developer of the first business phone solution built from the ground up for broadband. Unlike traditional systems, the Whaleback CrystalBlue Voice Service is 100 percent premises-based and software-driven. It includes the only IP PBX with Key System Unit features and Road Warrior Functionality. Whaleback's CrystalBlue Voice Service offers flexible fixed rate national and international calling packages that provide affordability and predictability to a customer’s monthly phone bill - making the most advanced technology immediately affordable for companies that need between 5 and 500 phone stations. The Whaleback service is available through partnerships with channel partners and VARs. Whaleback customers include law firms, real estate agencies, financial services firms, homebuilders, restaurants, resorts, advertising and public relations agencies.
