Optimized Cloud

Whaleback’s Optimized Managed cloud is

• Reliable - Continuous 24/7 monitoring, 365 days per year
• Mobile – Manage your communications from anywhere
• Scalable – With economics that work
• Future Proof – Get new features instantly

Reliable - Continuous 24/7 Monitoring
The most critical element in delivering high quality reliable services is the ability to monitor and manage all communication services, connections and customer applications 24 hours a day, 365 days a year. All business communications are monitored for end-to-end quality and availability by a team of engineers using our Voice Quality Management System with the most advanced tools in the industry. We continuously monitor and analyze call volume, traffic bottlenecks, and usage patterns and call history to ensure the highest level of quality and service availability.

Unlike hosted solutions, a dedicated plug and play Optimized Service Point (OSP) with built-in security gateway is installed on premise to give us the ability to troubleshoot, diagnose and resolve problems remotely. This includes wiring, phone issues, LAN settings and faulty switches. The permits us to continuously monitor connectivity between your company, the network, and Whaleback’s optimized cloud infrastructure. In the event of a network access link failure, our patented RAIL technology enables failover to alternate network links and we reroute calls when necessary.

Our goal for your business continuity is to identify problems and fix them before they impact your service.

Key Reliability and Quality Management Features:

• Geographically diverse carrier network facilities
• Multiple PSTN network access connections
• Network facility failover: network and facilities
• Total IP network visibility
• Dynamic graphical display with multiple carrier views
• Multiple carrier network views
• 24×7 monitoring of all services and connections by Whaleback
• Automated problem notification
• Trace route analysis of call path
• Root cause diagnostic toolset
• On-demand record and playback
• Historical call detail records
• Remote OSP fault management
• Remote OSP system configuration

Mobile - Manage Your Communications from Anywhere
Today, everything must be mobile and easily accessible. So we’ve developed a suite of advanced cloud-based management tools for both end-users and site administrators.
Individuals can access their “End- User Services” via a web portal from anywhere, at anytime, using any device. This powerful tool provides access to services such as customized contact views, phone status, customized presence, chat, click-to-call, personal call statistics and contact centers. From anywhere in the world you have a full range of cloud-enabled end user services to keep you connected.

Created just for site administrators, a dedicated customer management portal provides the ability to manage business communications from any computer with an Internet connection. Add/remove users, change configurations or run a report that gives you the information you need, when you need it.

Scalability with Economics That Work
Growing your organization has never been easier. With CrystalBlue Managed Business Communications you simply add users one phone at a time without the hassle of additional hardware and software. You select the specific communication services each employee needs and we customize their configuration to meet those requirements. No costly on-site technicians, no service downtime, and no hidden fees. Best of all, as new features and services become available you can selectively enable them on a per user basis to ensure the highest level of business productivity.

Future proof – Get New Features Instantly
Whaleback’s Optimized Managed Cloud gives you communications services that are delivered through our OSP and highly reliable cloud-based datacenters. We eliminate the problem of hardware obsolescence and costly software licensing. One of the main benefits of this optimized managed cloud-based model is that when new features and services are available, they can be deployed to your company immediately! No more dealing with complex software downloads or challenging on-premise hardware installations. You manage your business. We manage your communications!