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Does your base product include Internet access for the customers as well?
Yes, broadband access is included as part of the total solution for the customer.
Are inbound calls included?
Yes, the CrystalBlue Voice Service includes all inbound calls, as well as all outbound calls within the United States and Canada.
Does the up-front cost mean the customer has purchased the equipment, or if the customer decides to leave at any time what happens to the equipment?
The upfront costs are for design, implementation and service activation. If the customer decides not to renew the service contract, they would return the equipment. Is the voicemail a part of the per seat package price, or is it an additional a la carte price?
Yes, the CrystalBlue Voice Service includes Automated Attendant, voicemail and integrated voicemail delivery via email. What if current network services are under contract for an extended time?
These situations need to be addressed on a case-by-case basis. Please contact your Regional Channel Manager at Whaleback Systems directly. After initial training/installation, what assistance is available to the customer?
Post-installation support is available for all Whaleback customers through each reseller’s service organization as the first level of support. Second level support and higher levels of expert support are provided by Whaleback Systems. What support is available for our early sales calls? We are not "experts" until we do this a few times. Who do we call?
Whaleback Systems has dedicated resources for our partners to facilitate and support their sales efforts. Please contact your Whaleback Regional Channel Manager to engage Whaleback support. We are available to work with you through: - Conference calls.
- Web-Ex presentations.
- On-Site sales training and seminars.
- Configuration, design, installation and support training at our headquarters facility.
Have more questions? We've got the answers. Read our other FAQs or download a PDF of all FAQs, and if you have any questions that we haven't answered than contact Whaleback and we'll answer them for you.
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