Management

• Karil Reibold — Chief Executive Officer

• Wray West — Chief Technology Officer

• Mike Shaffer — Vice President Engineering

• Bob Fernald — Vice President Customer Experience

Karil Reibold—Chief Executive Officer

“Business is like a puzzle…my focus in solving the puzzle is to pull together the critical and strategic pieces that become the vision. This defines the organizational strategy and ultimately how we execute to achieve results that increase shareholder value and the ability to scale. Over the past several years we have established a best-in-class managed service center, broadened our service portfolio, improved margins by 110%...and we’re not stopping there.”

Prior Gigs: Executive in Residence, Norwest Venture Partners / CFO and VP operations, Annuncio Software / COO, S & R Precision

Education: BS , Western Connecticut State University

Random Details: runner / pilates instructor / gardener / snowshoer / foodie / puzzlemaster

Children: Two cats, Little Bit and Wheezy

Frequently heard saying: “What’s the next “big rock” we have to move?” “Let’s put that in the parking lot.”

Wray West—Chief Technology Officer

“My role is to continually look through the windshield and down the road to see where technology can lead us…My vision is to create solutions that are flexible, mobile and resilient and enable our customers to work where they want and how they want. We have developed a suite of products and services that I believe allow our customers to work more efficiently, accomplish more, and provide better service to their own customers.”

Pre Whaleback: VP Engineering and Customer Service, Cedarpoint Communications / CTO and Founder, Indus River Networks / VP of Engineering, Primary Rate Incorporated / Senior Manager of Engineering and Director of Customer Network Services, Data General

Education: BSEE from MIT (Course 6.3 for the MIT folk)…I like the real world better than MIT. Labs where I built things were my favorite courses.

Things I really, really enjoy: any water sport…that includes both the liquid and frozen kind…snow skiing, water skiing, kayaking, boating, and my latest endeavor surfing.  Convertible weather is anything over 55 degrees and the family knows to wear a coat in the car!

Family: Married to Sherry since 1976.  We met in high school in California when we were 16.  The last of our three kids will finish college next year.  We are really proud of them. Echo, our grandkitty remains at home with us!

Frequently heard saying: “Hey I found this really cool app I just downloaded to my iPad. Want to check it out?”

Mike Shaffer, Vice President Engineering

“Engineering = 1 part art + 2 parts science. It's seeking the optimum balance of compelling features in a rapidly evolving industry, without compromising product or service quality. My goal is to improve our development cycle each and every time we improve any product, tapping into the creative energy and the experience of the entire staff. We have achieved a best-in-class product suite while reducing our development cost by more than half.”

Pre Whaleback: VP of Engineering at Brooktrout, VP Engineering at Xircom, and Director of Software at Primary Rate Incorporated

Education: BSEE, Penn State

Fun Facts: was in real rock band in high school and college; now it's Rock Band on the Wii, I bought my first Macintosh in 1984 and have never owned a Windows computer.

Family: Married to Heidi, 3 children: Greta, 9; Kathryn, 24, lives in San Diego; and David 27, married and living in Liverpool, PA. Our only pet these days is a guinea pig named Sparky.

Frequently heard saying…“It’s in the wiki.” “Is there a bug for that in bugzilla?”

Bob Fernald, Vice President Customer Experience

“Customer experience is about going the distance… Customers expect their service will work each and every day. 
What they are paying for is our responsiveness and timely resolution of any inquiry. My goal for the Managed Service Center is to earn the right to be a trusted advisor to customers for their business communication needs.  This relationship builds with every interaction we have and our success is measured by the longevity of our customer relationships.”

Prior Gigs: Applied Materials / Director of New Service Products, Axcelis Technologies / Director of Business Development (Service)

Education: BS, DeVry Institute of Technology

Random Details: Open water distance swimming…really long distance, coaching endurance athletes, walking in the woods with Marley, overall outdoor enthusiast

Dependents: My black lab, Marley

Frequently heard saying: “If you were the customer, what would you expect?”