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Fact Sheet

About Whaleback Systems
Whaleback Systems is a pioneering managed IP telephony service provider offering the first business phone solution built from the ground up for broadband to help Small and Medium Businesses (SMBs) reduce capital and operating costs while taking advantage of full-featured telephony solutions. The CrystalBlue Voice Service includes a separate "voice only" broadband connection inclusive in the monthly price, and the entire service is monitored and maintained around the clock.

CrystalBlue Voice Service
Unlike traditional systems, the Whaleback CrystalBlue Voice Service is 100 percent premises-based and software-driven. It includes the only IP PBX with Key System Unit features and Road Warrior Functionality. Whaleback's all-inclusive, unlimited nationwide calling package makes the most advanced technology immediately affordable for companies that need between 5 and 1,500 phone stations. The telephony service includes:

Value Proposition
The CrystalBlue Voice Service is a managed service that frees SMBs from the expense, hassle and feature limitations of IP Centrex IP telephony services or installing and managing their own IP PBX systems. SMBs can take advantage of the most modern telephony technologies and leverage voice technology over broadband cable or DSL connections to reduce bandwidth costs. For the first time, SMBs can take advantage of robust broadband voice features designed specifically for their needs without the expense or headaches involved in managing telephony infrastructure. Register now and you can immediately download an analysis of Whaleback by Stratecast Partners, a division of Frost & Sullivan.

Markets
SMBs require low-cost, high-value telephony services that drive employee productivity, and Whaleback focuses its development efforts on addressing the market requirements of key SMB vertical industries, including financial services firms, real-estate officeshomebuilders, distributed workforces, law firms, medical practices, technology companies, educational institutions and retail stores.

Management
Whaleback is led by a proven management team experienced in developing innovative communications solutions:

  • Mark Galvin—Founder, President and CEO
  • Wray West—Founder and Vice President of Engineering
  • Peter Lojko—Senior Vice President of Operations
  • Todd Hussey—Vice President of Sales
  • David Zwicker—Vice President of Marketing
  • Ken Stess—Vice President of Corporate and Business Development
  • Peter Phelps—Chief Financial Officer
  • Charlie Snell—Vice President of Customer Service

Distribution
The Whaleback CrystalBlue Voice Service is available through partnerships with channel partners and VARs.

Contact Whaleback
Whaleback Systems is conveniently located in the Pease International Tradeport in Portsmouth, New Hampshire. For more information, contact us by filling out this brief form or call the corporate headquarters at 603.812.0400.

Enhance Your Image

  • Executive phones
  • Superior sound quality
  • Auto-attendant
  • Automated call routing
  • Music on hold
  • Low-cost 800 service
  • Remote area codes
  • Direct dial numbers
  • Multiple & shared line appearances

Control Expenses

  • No PBX purchase
  • No maintenance fees
  • Unlimited long distance
  • Low-cost international
  • Fixed-cost per phone
  • One consolidated bill

Improve Productivity

  • Connect from home, office, hotels, hotspots
  • Personal voice mail
  • Personal fax service
  • Unified messaging
  • Call forward & transfer
  • Caller ID & screening
  • Multi-line conferencing
  • Paging and intercom
  • 3-digit extension dialing
  • Speed dialing

Rely On Whaleback

  • A complete service:
    • Phone equipment
    • Network access
    • System installation
    • 7x24 monitoring
    • On-site support
    • Central backup
  • Integrated security
  • Disaster recovery

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