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White Papers

Register with Whaleback and you'll be immediately granted access to the following whitepapers:


Deploying Broadband Phone Solutions Designed for Small and Medium Businesses

SMBs all need robust phone capabilities that are easy to use, scalable and cost effective. SMBs can now leverage the benefits of IP telephony over their broadband cable or DSL connection to streamline communications, improve worker productivity, optimize customer service, integrate voice and data networks, and reduce capital and operational costs. This white paper discusses the challenge of selecting the right phone solution to meet business requirements, and it explains the many advantages of implementing a turnkey VoIP solution.

Overcoming the Limitations of IP Centrex

There is a plethora of marketing hype today espousing the virtues of IP Centrex to the SMB market. Although these carrier offerings initially sound promising, a close look shows that the real beneficiaries of IP Centrex services are realized by phone companies and equipment manufacturers—not by the SMBs themselves. SMBs can realize far more value—at far less cost—by selecting a managed service for business communications. This whitepaper defines IP Centrex and explores some of its myths. It also contrasts IP Centrex with the CrystalBlue Voice Service offered by Whaleback and shows the advantages of a monitored business communications service over an IP Centrex service.

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